Question 1

How does the personalisation work?

Accepted Answer

Enter 1, 2 or 3 initials at checkout. We use precision laser engraving to permanently etch your initials into the base of the glass. The result is a clean, deeply cut engraving that catches the light beautifully and lasts a lifetime.

Question 2

How long does shipping take?

Accepted Answer

Each glass is engraved to order. We dispatch within 3 to 5 business days. Standard Australian shipping takes 2 to 4 business days. Express options are available at checkout. We recommend ordering 10 days before your occasion.

Question 3

Does the glass come gift ready?

Accepted Answer

Yes. Every glass ships in our signature rigid kraft gift box with embossed black logo. You can also add a complimentary gift message card at checkout. No extra wrapping needed.

Question 4

What is your returns policy?

Accepted Answer

Because each glass is personalised, we cannot accept returns for change of mind. However if your glass arrives damaged or with an engraving error on our part, we will replace it immediately at no cost.

Question 5

Do you offer bulk or corporate gifting?

Accepted Answer

Yes. We work with businesses, event planners and wedding parties on bulk orders of 6 or more glasses. Volume discounts apply and we can accommodate individual engraving for every recipient. Contact hello@byfire.com.au to discuss your order.

Question 6

Can I add multiple glasses to one order?

Accepted Answer

Yes. Each glass can be individually personalised with different initials in the same order. Simply add each glass to your cart and enter the desired initials for each one at checkout. Perfect for groomsmen sets or group gifting.

Question 7

What makes Scotch by Fire glasses different?

Accepted Answer

Our glasses are handcrafted in Poland from premium crystal glass with a substantial weighted base and classic lowball silhouette. Each one is precision laser-engraved individually, inspected by hand and packed in a rigid kraft gift box. Australian owned and operated.

Question 8

Is the engraving permanent and food safe?

Accepted Answer

Yes. Laser engraving permanently etches the surface of the glass. The result is food safe, dishwasher safe and will not fade or wear over time.

Question 9

Do you offer free shipping in Australia?

Accepted Answer

Yes. Free standard shipping is available on all orders over $100 Australia wide.

Question 10

What are the titanium scotch cubes?

Accepted Answer

Our titanium scotch chilling cubes are reusable metal cubes that chill your whisky without diluting it. Unlike ice, they do not melt and alter the flavour of your pour. They can be optionally engraved with your initials for an additional $10.

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